Customer Service Representatives
Uniforce is a premier CSR (Customer Service Representatives) solutions provider to companies at a lower cost through our global customer contact centers. Our CSR solutions cover the full range of customer contact channels such as traditional phone – inbound and outbound, fax, email, and live chat interactions, web developing and marketing innovations.
CSR means different things to different people. Some people view it as little more than technology to improve customer service, focused largely around the call center. Others approach it with the grandeur design of becoming a ‘customer centric’ organization entailing changes in architecture, data flows and more importantly philosophy throughout the entire organization. The latter definition is closer to the truth. Essentially, effective CSR is a business strategy to win, know and keep your most profitable customers. Its goal is to increase revenues and returns, built on a single view of the customer and an ability to offer differentiated levels of service according to the current and potential value of each customer to the institution.
